iPayment is a great solution for small- and medium-sized businesses who want to take the next step up from other basic payment platforms. It offers a comprehensive product list and seamless connectivity with existing software, effective online processing options, and cost-effective hardware solutions. The company has been providing merchant services for 20 years, its products are used by over 140,000 SMB merchant customers, and it processes more than $24 billion every year.
|Established company||Setup may be costly|
|Multiple software and hardware options||Some negative customer reviews|
|Large partner network|
iPayment is up-to-date with the latest trends in payment solutions, which means that you can offer your customers multiple ways to pay. It makes the payment process smooth and simple for even the least technical customers. Some of the offered solutions include secure online payment, over the phone using a virtual terminal, using your smartphone for accepting payments on the go with a POS solution.
Since iPayment is one of the well established players in the industry, it takes a bit more work to sign up with than other smaller companies, and you cannot sign up through the website. You send a request via the site, and a customer service representative will contact you and explain what is required in order to sign up.
On hand, you should have your business details, including:
The application process is straightforward and standard for the industry. Further documentation you may be required to provide:
iPayment is unique in that it offers the full range of products and services for accepting payments specifically geared to small and medium enterprises. It has ensured that the solutions are scalable – that they will grow with your business – without having to invest in expensive infrastructure.
Solutions span the full range of hardware and software products, and include:
Customer support consists of 3 main options: partner support, merchant support, and technical support. Technical support is reported to be excellent, while merchant support wait times can be lengthy. When in doubt, you can call merchant support to ask any relevant questions and assess whether the service is adequate for your needs.
Like most merchant services, pricing depends on a number of factors, such as the type of card or device used.
|Type of Payment||Processing Fee||Fee Per Transaction|
|Admin Fees||$25 monthly minimum fee|
$9.95/ month for gateway payment
|Cancellation Fee||Ranging from $200 to $350|
|Contract Type||3 years|
|PCI Compliance Fee||$100 per year|
|PCI non-compliance Fee||$30 per month|
Fees and contract terms depend on industry type, average monthly payments to be processed, and the agent or ISO setting up the merchant account. Generally, there is a standard 3-year contract, with a cancellation fee if you leave the contract within the first year.
For small- and medium-sized businesses, accepting payments seamlessly does not have to cost a lot or involve investments in infrastructure and hardware. iPayment lets you leverage new technologies and a range of services to drive revenues and make it easy and affordable to accept payments from your customers.
iPayment was established 20 years ago, and has since grown to serving over 140,000 SMB customers, with approximately $24 billion in volume processed every year. The company is headquartered in California, and is led by O.B. Rawls, who brings 25 years of experience in the electronic payment, banking, and healthcare industries.
PO Box 3429
Thousand Oaks, CA 91359
There are various ways of contacting iPayment:
In terms of hours of availability, it depends on the query:
Monday – Friday:
Saturday & Sunday: