iPayment Review

Overview:

iPayment is a great solution for small- and medium-sized businesses who want to take the next step up from other basic payment platforms. It offers a comprehensive product list and seamless connectivity with existing software, effective online processing options, and cost-effective hardware solutions. The company has been providing merchant services for 20 years, its products are used by over 140,000 SMB merchant customers, and it processes more than $24 billion every year.

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Ideal For

  • Small- and medium-sized businesses looking for a reliable, scalable, and well-priced solution
  • Businesses looking for payment processing partners that offer a full service from online processing to POS hardware and software

Pros and Cons

ProsCons
Established companySetup may be costly
Multiple software and hardware optionsSome negative customer reviews
Competitive pricing 
Large partner network 

What’s on Offer

  • The latest POS solutions, such as the Clover™ range of business management solutions
  • Up-to-date software including free and paid apps
  • Wide variety of traditional, EMV-compatible terminals
  • Seamless connectivity with existing software
  • Includes encryption and tokenization
  • Advanced Ecommerce payment solutions, including anti-fraud tools
  • Virtual Terminal for accepting payments in other ways, such as via phone
  • MobilePay solution for accepting mobile payments anywhere

iPayment offers innovative tools

More Reasons to Choose iPayment

iPayment is up-to-date with the latest trends in payment solutions, which means that you can offer your customers multiple ways to pay. It makes the payment process smooth and simple for even the least technical customers. Some of the offered solutions include secure online payment, over the phone using a virtual terminal, using your smartphone for accepting payments on the go with a POS solution.

Ease of Use

Since iPayment is one of the well established players in the industry, it takes a bit more work to sign up with than other smaller companies, and you cannot sign up through the website. You send a request via the site, and a customer service representative will contact you and explain what is required in order to sign up.

On hand, you should have your business details, including:

  • Business information
  • Contact details
  • Type of account required
  • Whether you currently accept credit cards
  • Average per sale amount
  • Anticipated monthly sales volume

The application process is straightforward and standard for the industry. Further documentation you may be required to provide:

  • Personal details for some members of the company, such as authorized signatory and shareholders
  • Bank Account data, bank account number, bank name, and swift/BIC code
  • Business registration documents

Easy-to-use products

What’s Unique About iPayment​

iPayment is unique in that it offers the full range of products and services for accepting payments specifically geared to small and medium enterprises. It has ensured that the solutions are scalable – that they will grow with your business – without having to invest in expensive infrastructure.

Solutions span the full range of hardware and software products, and include:

  • The most technologically advanced Point-of-Sale devices, complete with software packages and apps
  • The Clover™ range, with features such as an integrated thermal receipt printer, WiFi/3G connectivity, 7”-12” touch screen displays, barcode scanner/camera, and the ability to accept any payment type (MagStripe, EMV and NFC)
  • Traditional, EMV-compatible terminals such as those from Verifone, Pax, and Castles
  • The ability to lease or purchase devices
  • Integrations with existing software
  • Including integrations with the large ecommerce shopping cart providers

Customer Support

Customer support consists of 3 main options: partner support, merchant support, and technical support. Technical support is reported to be excellent, while merchant support wait times can be lengthy. When in doubt, you can call merchant support to ask any relevant questions and assess whether the service is adequate for your needs.

Pricing (Software and Hardware)

Like most merchant services, pricing depends on a number of factors, such as the type of card or device used.

Type of PaymentProcessing FeeFee Per Transaction
Credit Card1.59%$.10
Debit Card1.11%$.10
Online2%$.29

 

Other FeesAmount
Admin Fees$25 monthly minimum fee
$9.95/ month for gateway payment
Cancellation FeeRanging from $200 to $350
Contract Type3 years
Chargeback Fee$25
Statement Fee$8
PCI Compliance Fee$100 per year
PCI non-compliance Fee$30 per month

Contract Terms

Fees and contract terms depend on industry type, average monthly payments to be processed, and the agent or ISO setting up the merchant account. Generally, there is a standard 3-year contract, with a cancellation fee if you leave the contract within the first year.

Bottom Line

For small- and medium-sized businesses, accepting payments seamlessly does not have to cost a lot or involve investments in infrastructure and hardware. iPayment lets you leverage new technologies and a range of services to drive revenues and make it easy and affordable to accept payments from your customers.

About iPayment

​iPayment was established 20 years ago, and has since grown to serving over 140,000 SMB customers, with approximately $24 billion in volume processed every year. The company is headquartered in California, and is led by O.B. Rawls, who brings 25 years of experience in the electronic payment, banking, and healthcare industries.

Physical Address

iPayment Inc.

PO Box 3429

Thousand Oaks, CA 91359

Contact Details

There are various ways of contacting iPayment:

Email support:

  • Customer Service: merchantsupport@merchants-help.com
  • Technical Support: technicalsupport@merchants-help.com
  • Product Support: productsupport@merchant-info.com
  • Chargebacks: chargebacks@ipaymentinc.com
  • Collections & ACH Services: CAS@ipaymentinc.com
  • Relationship Management: relationshipmanagemnet@ipaymentinc.com
  • Deployment: deployment@ipaymentinc.com

Phone support:

  • Customer Service: (800) 324-9825 x 1
  • Technical Support/iPayment POS: (800) 324-9825 x 2
  • Product Support: (800) 324-9825 x 3
  • Chargebacks/Retrievals: (800) 324-9825 x 4
  • Risk Management: (800) 324-9825 x 5
  • Collection & ACH Services: (800) 324-9825 x 5
  • Relationship Management: (800) 324-9825 x 6
  • Deployment: (800) 324-9825 x 7

In terms of hours of availability, it depends on the query:

Monday – Friday:

  • Customer Service: 4:00 a.m. – 6:00 p.m. PST
  • Technical Support: 5:00 a.m. – 6:00 p.m. PST
  • Product Support: 6:00 a.m. – 6:00 p.m. PST
  • Chargebacks: 8:00 a.m. – 8:00 p.m. PST
  • Risk Management: 7:00 a.m. – 5:00 p.m. PST
  • Collections & ACH Services: 7:00 a.m. – 4:00 p.m. PST
  • Relationship Management: 7:00 a.m. – 5:00 p.m. PST
  • Deployment: 7:00 a.m. – 4:00 p.m. PST

Saturday & Sunday:

  • Technical Support & Product Support: 7:30 a.m. – 4:30 p.m. PST
  • All other departments: closed

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