Helios Payments Review

Overvie

Running a business is challenging enough on its own without having to worry about whether or not your transactions are going to go through. That's the business model that Helios Payments is built on. In fact, Helios Payments is a credit card processor and point of sale software that specializes in high-risk and complex business transactions. It provides an easy solution for complicated business payments, offering secure payment processing at competitive rates along with other benefits like CRM solutions and inventory management in a cloud-based software.

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Ideal For

  • High-risk businesses such as CBD supplements, e-cigarettes, and nutraceuticals
  • Small and medium-sized businesses that need convenient mobile payments solutions
  • Trial or subscription-based merchant

Pros

  • In-store and mobile payment processing
  • CRM solution
  • Manage and share data across multiple locations
  • Free credit card processing analysis
  • Backed by Priority Payment System

Cons

  • Not a lot of online reviews to back its reputation
  • No live chat

What’s on Offer

  • ntegration with popular shopping carts (Shopify, Magento, Opencart, Volusion, Cpanel, Authorize.net) and other third-party apps
  • Accepts Apple Pay/Google Pay/Samsung Pay mobile payments
  • Competitive rates on processing and POS terminals
  • Customized payment solutions to fit your business
  • Equipment leasing available
  • Inventory management
  • Virtual terminal transactions
  • International processing
  • Chargeback representation
  • 3D secure transactions
  • Risk reporting

Application Process

Helios Payments believes that payment processing is an individualized matter, and so it likes to personalize your experience according to your specific business needs. The application process is very much in line with this thinking. You fill out an 8-question form that takes about 10 seconds to complete. The application form asks basic questions like:

  • Name
  • Business name
  • Phone number
  • Email address
  • Yearly sales volume
  • Industry
  • Country

After this short questionnaire, you’ll be contacted by a representative from Helios Payments to discuss your options. The company offers a lot of different options, so it’s helpful to have someone who knows the industry and equipment walk you through the possibilities to help you understand what is necessary and which services you may or may not need for your particular business and niche.

All in all, the process is a fast, smooth, and even pleasant experience, so Helios Payments scored major points for this easy going and informative procedure.

What’s Unique About Helios Payments?

Helios Payments has a lot of great features that make it worth looking into for most small and medium-sized businesses. These particularly stand out:

  • High-Risk Transactions

Helios Payments tailors its offerings specifically to businesses that work with high-risk transactions from e-cigarettes and diet products to nutraceuticals and even tech support. The company's end goal is to provide its clients with safe, secure, and fast payment processing tools that take their specific pain points and issues into consideration. A company is considered high risk when it deals with a lot of chargebacks, refunds and returns, or is easily susceptible to credit card fraud. Helios Payments is unique in that it welcomes such companies with open arms, helps them get set up and process payments, and even supplies them with a safer method for collecting their money.

Helios works closely with a huge network of banks across the globe. This relationship is what makes it possible for Helios to ensure your high-risk payments clear. Working directly with the banks is also one of the ways Helios Payments keeps its prices competitive.

  • International Processing

Helios goes beyond US borders, offering businesses a way to process international payments while avoiding the exorbitant fees that come with these transactions. Helios also helps businesses through the legal processes, explaining and navigating the various government laws, regulations, and tax ramifications for each region.

  • Prepaid and Gift Cards

Helios Payments software is able to generate and process branded gift cards or prepaid debit and credit cards directly through your Helios Payments solution. Gift cards are an excellent promotional tool and being able to process them generates better customer retention. Helios Payments solutions can process these just like any other transaction via the dashboard.

  • Reporting

Helios Payments software collects all of your information and allows you to create, print, and share useful reports that add valuable data analysis about your daily business transactions. Get reports about employee shifts, daily sales activity, customer stats, sales taxes, and more. Data can be broken down by employee, department, product, divisions, sales, etc., giving you a lot of flexibility and a ton of information in a neat and organized manner, so you can really crunch the numbers and see where your business is thriving and where it needs improvement.

  • Dashboard

Possibly the best benefit of the Helios Payments software is how easy it is to interact with. The web-enabled interface is clean and uncluttered, so you can focus on the task at hand without distractions. It’s easy to find what you’re looking for, making transactions fast with just a tap or a click. The mobile app offers the same organizational benefits and comes with the convenience of on-the-go accessibility. You can process payments, review reports, and analyze CRM details from anywhere in the world.

Customer Support

Helios customer support is available Monday-Friday 9am-6pm ET and can be reached via telephone or email. Tech support is helpful and available to troubleshoot any issues you might have. Not a lot is said online about the support staff, but we had excellent experiences dealing with these reps.

Pricing

Because everything is highly customizable, Helios doesn’t publish any pricing information on the website. Speak with a rep directly to get a tailored package. Helios works with Clover hardware, including barcode scanners, Dell computers and monitors, receipt printers, ePad readers, fingerprint scanners, cash drawers, and more. What we can tell you is that Helios pricing is competitive compared to the industry standard.

Bottom Line

Helios Payments has worked hard to become a reliable credit card processing software supplier. It’s added all of the bells and whistles you could want, including some rarely touted features like 3D secure transactions, international processing, and gift card generation and processing.

The fact that it works with high-risk transactions makes it an obvious choice for businesses that frequently run into these problems, and the shopping cart integration makes all aspects of transactions faster and smoother. The CRM, employee management, and inventory management tools complete the package, giving businesses an all-in-one tool that works like a charm.

About Helios Payments

Headquartered in Fredrick, Maryland, Helios Payments works with all sorts of retail and Ecommerce businesses to make credit card processing easier, faster, and safer than ever before. Using state of the art POS systems and terminals, Helios Payments makes the processing of payments a smoother and more efficient task, and even offers mobile payments to high-risk businesses. The company was founded in 2015 and has quickly earned a good reputation for being reliable, friendly, and helpful. Helios Payments specializes in retail credit card processing, high volume and high ticket operations, high-risk merchant accounts, international payment processing, POS systems, and 3D secure transactions.

Physical Address

4539 Metropolitan Ct. Suite 256,
Frederick, MD

21704

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